As the weather begins to improve, we start to think about the busy summer season. Preparations are needed including hiring seasonal staff. In the environment we work in, hiring isn't so easy. With security measures so high, it can take up to two weeks to get a new employee clearance to move about the AOA without an escort! Training the new employee(s) can take a week just to get them out on the ramp to begin On-The Job-Training. We would prefer to rehire experienced employees, but that's not always possible. College students classes start in early September maybe late August. College graduates are beginning their careers. Another option is a foreign student program. In the aviation profession, communications with each other and the captain of the aircraft are every day events. Continually we are communicating over radios. Being able to speak English is a requirement, learning and understanding aviation terms and jargon is essential. These conditions are a major safety concern. The last thing anyone wants is an injury due to lack of or miscommunication. Seasonal employees are not needed year round, so when do you get over the learning curve. If your are not able to rehire experienced help, it never ends.
Take the time to train your seasonal staff. Review your training program annually. Make small changes. Add in new material, take out areas that did not work. As a trainer, supervisor, or instructor, the responsibility lies in your hands. As a ramp agent, take advantage of the training you are given. Ask questions, the only stupid question is the one that is not asked. Your training program should consist of more than watching videos, taking a test and off you go to fuel a 40 million dollar jet. If I, as an instructor had you watch a video, just have a short discussion about it, then i send you out to perform the duty alone, what result should I expect.
Do not allow your staff to perform duties they are not completely comfortable with. If you as they supervisor are busy, send another experienced employee with the student. As they student, request help when your not sure how to complete the duty safely.
If your employees don't understand aviation lingo, or don't speak your language very well you have to be extremely careful। One false move can cause serious injury or death to you or others। NATA has an established Line Service Program, here is the link to there website.
Take the time to train your seasonal staff. Review your training program annually. Make small changes. Add in new material, take out areas that did not work. As a trainer, supervisor, or instructor, the responsibility lies in your hands. As a ramp agent, take advantage of the training you are given. Ask questions, the only stupid question is the one that is not asked. Your training program should consist of more than watching videos, taking a test and off you go to fuel a 40 million dollar jet. If I, as an instructor had you watch a video, just have a short discussion about it, then i send you out to perform the duty alone, what result should I expect.
Do not allow your staff to perform duties they are not completely comfortable with. If you as they supervisor are busy, send another experienced employee with the student. As they student, request help when your not sure how to complete the duty safely.
If your employees don't understand aviation lingo, or don't speak your language very well you have to be extremely careful। One false move can cause serious injury or death to you or others। NATA has an established Line Service Program, here is the link to there website.
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