It is with great pleasure I congratulate you on Delta's most recent achievement: We have won the Business Travel News Annual Airline Survey, marking the first time in the contest's 14-year history that we beat all other carriers.
Business Travel News is important because it is the industry's most well-read magazine by corporate travel managers. These are the high value customers who purchase billions of dollars in annual air travel and BTN went straight to this audience to conduct the survey.
This win is no doubt thanks to all of your hard work. All of our 80,000 employees have a hand in an award such as this one. From the frontline flight attendants whose service sets the industry standard to the information technology specialist who ensures our computers can help travelers rebook a flight seamlessly, everyone here plays a role in how our customers perceive the way we fly.
The victory also reflects how our most important corporate customers have embraced the billions of dollars in upgrades and enhancements we've made in all areas of our flying experience, from our beautifully renewedDelta Sky Clubs, to our growing numbers of full flat bed seats in our BusinessElite cabins to our more than 800 Wi-Fi equipped planes that help keep business travelers productive.
Above all, this kind of recognition can only come when you run a tremendous airline operationally. Our significant improvements in on-time, completion factor and baggage handling are the kind of performance that our best customers appreciate.
Our strong performance this year helped win BTN's survey and these business travelers are continuing to help us generate solid revenue growth. Please congratulate Steve Sear, vice president - Global Sales and his team on a job well done with this award, and congratulate yourselves for all you do to make us a great airline.
Source: PRNewswire
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