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FORT LAUDERDALE, Fla., March 1, 2011 /PRNewswire/ -- South African Airways (SAA) and New York's hometown airline, JetBlue Airways (Nasdaq:JBLU - News), have announced an expansion of their interline partnership, with South African Airways now offering code share services on JetBlue flights effective March 3rd.  The code share service will be available with SAA flight numbers on JetBlue flights to 20 cities served by the airline in the U.S., connecting through either New York's John F. Kennedy International (JFK) or Washington, D.C. (Dulles) airports and SAA's Johannesburg hub, where passengers can access connections to more than 45 cities throughout South Africa and Southern Africa.  South African Airways code share flights operated by JetBlue must be booked by calling the South African Airways Customer Call Center at 1-800-722-9675, visitingwww.flysaa.com, or your travel agent.

The benefits go beyond the obvious synergies the two award-winning airlines share, with free meals or snacks, beverages and entertainment on board flights.  Travelers, whether in Southern Africa or the U.S., can now book their South African Airways flight between 20 cities served by JetBlue in the U.S., with the ability to check bags through for their entire journey.  

"Customer response to the interline service between South African Airways and JetBlue has been overwhelmingly positive on both sides of the Atlantic.  They appreciate the ease with which they can connect between these two award-winning airlines," said Marc Cavaliere, executive vice president, North America, for South African Airways.  "This code share agreement simply builds on an already popular program, and further enhances the service offering for customers wishing to travel between the U.S. and Southern Africa."

South African Airways also announced recently that its return service from Johannesburg to New York JFK will now operate non stop beginning May 1st.  The new timing for the flight means more time on the ground for travelers in Southern Africa, less time in the air, an earlier arrival time in New York, and more time to enjoy the Big Apple or to access many more early morning connection opportunities on JetBlue and a number of other airlines.  The combination of SAA's non-stop return service and JetBlue's extensive flight network in New Yorkmakes an already great travel experience even better and twice as convenient. Travelers in cities such asBoston, Ft. Lauderdale or Orlando can book their morning JetBlue flights to JFK and quickly connect to SAA's non-stop flight to Johannesburg, and will enjoy return non-stop service that will quickly connect back to these cities.  These are just a few examples of the seamless connection opportunities offered between the two airlines.

SAA and JetBlue Code Share Service Available Between the Following Cities and Johannesburg, South Africa:

Code share service will be offered with South African Airways flight numbers and must be booked through South African Airways by calling 1-800-722-9675, visiting www.flysaa.com or calling your travel agent.

Code Share Cities:	Available via:
Austin	JFK
Boston	JFK or Washington (IAD)
Charlotte	JFK
Chicago (ORD)	JFK
Denver	JFK
Ft. Lauderdale	JFK or Washington (IAD)
Las Vegas	JFK
Los Angeles	JFK
Orlando	JFK or Washington (IAD)
New Orleans	JFK
Portland, OR	JFK
Phoenix	JFK
Pittsburgh	JFK
Raleigh/Durham	JFK
San Diego	JFK
Seattle	JFK
San Francisco	JFK
Tampa	JFK
New York JFK	Washington (IAD)
Washington, D.C. (Dulles)	JFK

South African Airways features daily nonstop service from the U.S. to South Africa with morning departures from New York JFK and afternoon direct service from Washington Dulles (with a stop in Dakar, Senegal) that offer travel convenience and award-winning service. Travelers in Premium Business Class enjoy 180 degree fully flat-bed seats, and in Economy Class enjoy the most legroom versus competitors.  Every seat on board offers an individual on-demand entertainment system, plush pillow, warm blanket and amenity kit.  SAA's unrivaled network, featuring seamless connections to nearly 20 destinations within South Africa, and more than 25 cities across the rest of the continent, makes the airline the savvy traveler's "gateway to Africa."  To complement this network, a world of privileges awaits those who join Voyager, South African Airways' premier mileage program.  To sign up, visit www.flysaa.com, and link to the Voyager icon. For more information on South African Airways, please call (800) 722-9675 or visit www.flysaa.com, where travelers can sign up to be notified of other great travel deals and vacation packages.  For information about South Africa, visitwww.southafrica.net.

Source: South African Airways

NEW YORK, Feb. 21, 2011 /PRNewswire via COMTEX/ --

New York's hometown airline JetBlue Airways (Nasdaq: JBLU) today was recognized for achievements in technology as Computerworld magazine named Joseph Eng, the carrier's executive vice president and chief information officer, a 2011 Premier 100 award honoree.

"This past year has been a momentous one for JetBlue in terms of technology changes, with Joe at the helm," said JetBlue's Chief Executive Officer Dave Barger. "Most recently, JetBlue has successfully transitioned to a new reservations system and an upgrade to a new loyalty program, and both projects were expertly executed by our IT team with minimal impact to our daily operations and maximum potential for future growth. Under Joe's leadership, we will continue to provide innovative, meaningful solutions for our customers."

The Premier 100 is a prestigious award given to individuals for their achievements in technology for guiding the effective use of information technology to improve company business performance. These honorees will be featured in the Premier 100 issue of Computerworld and awards will be presented at the Premier 100 Leaders Conference awards ceremony. Honored individuals manage internal IT organizations, mentor and motivate their IT teams with interesting challenges, envision innovative solutions to business problems and effectively manage and execute IT strategies.

Mr. Eng joined JetBlue in 2008 and previously held various leadership positions in the IT, financial services and telecommunications industries. During his tenure at JetBlue, he and his team have been recognized by CIO Magazine as one of the top 100 CIOs in 2009 and 2010 and by Information World in 2010. Prior to JetBlue, Joe was also named one of CIO Magazine's winners in 2005 and 2006.

Discriminating travelers choose JetBlue for its award-winning customer service and well-known product features, including a live in-flight entertainment system with more than 140 channels of free programming on personal seatback TVs (a) and reasonably priced first-run JetBlue Features movies from major Hollywood studios (b). Customers also enjoy comfy, leather-clad seats that go easy on the legs with knee space that rivals any other U.S. airline in coach (c) and an abundance of complimentary snacks and drinks for the ride.

About JetBlue Airways

New York-based JetBlue Airways has created a new airline category based on value, service and style. In 2010, the carrier ranked "Highest in Customer Satisfaction Among Low-Cost Carriers inNorth America" by J.D. Power and Associates, a customer satisfaction recognition received for the sixth year in a row. Known for its award-winning service and free TV as much as its low fares, JetBlue offers the most legroom in coach of any U.S. airline (based on average fleet-wide seat pitch) and super-spacious Even More Legroom seats. JetBlue is also America's first and only airline to offer its own Customer Bill of Rights, with meaningful and specific compensation for customers inconvenienced by service disruptions within JetBlue's control. Visitwww.jetblue.com/promise for details. JetBlue serves 64 cities with 600 daily flights. The airline intends to serve Anchorage, Alaska in May 2011. With JetBlue, all seats are assigned, all fares are one-way, and an overnight stay is never required. For information or reservations call 1-800-JET-BLUE (1-800-538-2583), TTY/TDD 1-800-336-5530 or visit www.jetblue.com.

Source: JetBlue

New York-based JetBlue Airways (Nasdaq: JBLU) announced today that it has received the highest customer loyalty ranking in the airline industry for the second consecutive year based on the Satmetrix 2011 Net Promoter(R) industry rankings. JetBlue received a Net Promoter Score, or NPS(R) of 60 percent, 45 points higher than the industry average that profiled eight national carriers.

NPS is based on customers' likelihood to recommend JetBlue to others. NPS is calculated as the percentage of customers who are Promoters, rating the airline 9 or 10 on a zero-to-ten point scale, minus the percentage who are Detractors, rating 6 or lower. Consumers also rated JetBlue on various aspects of customer experience, including product or service features, customer service and overall value, allowing Satmetrix to analyze drivers of loyalty and performance gaps.

"JetBlue was founded more than 10 years ago as a customer service company that just happens to fly airplanes," said Bonny Simi, director of customer experience and analysis for JetBlue Airways. "We are honored that our loyal customers have recognized us as the airline industry leader for the second year in a row, and believe that the dedication and high-quality, friendly service of our more than 13,000 crewmembers have made us what we are today. We provide more value to today's traveler with a free first checked bag, more legroom than any other carrier in coach, complimentary live entertainment on personal seatback screens, unlimited snacks and friendly service. We are confident that once a customer tries JetBlue, they will make a discerning choice to fly us again in the future."

"Having a great customer experience is critical to a company's financial performance because it impacts both customer retention and new customer acquisition through word of mouth," saidJohn Abraham, general manager of Net Promoter programs at Satmetrix. "These benchmarks allow companies to compare their performance to industry peers based on an industry-standard measure of customer loyalty. JetBlue continues to delight customers in the airline sector. Customers cited the company's low fares, great customer service, and in-flight features as reasons they would recommend the airline. But for most other carriers, the big challenge is to figure out how to use customer feedback to drive improvements in their customer experience. Measuring is just the first step."

The Net Promoter Benchmark rankings are based on survey responses from more than 22,000 U.S. consumers nationwide. Each consumer rates up to two companies from whom they have purchased products or services within the previous 12 months.

Source: JetBlue

Customers will be able to rack up points and deals starting February 15, 2011 and up to March 1, 2011. This is the first of many customer-driven promotions that JetBlue has planned for 2011 on Facebook Places.

To participate in Go Places, TrueBlue members must first register at www.facebook.com/jetblue and grant permissions for the application. 

For each check-in at an official JetBlue airport location via Facebook Places, 25 TrueBlue points will be awarded.  Customers who tag a friend they’re traveling with will also unlock a special badge.  Furthermore, the first 100 customers to check in at Boston’s Logan International, Ft. Lauderdale-Hollywood International, Long Beach, New York’s John F. Kennedy International or Orlando International airport locations will receive 100 TrueBlue points.

“We know our customers like to stay connected with their friends and keep ‘tabs’ on them,” said David Canty, director of loyalty marketing at JetBlue. “With this unique new promotion not only will they be able to, they will also be rewarded for it with TrueBlue points and other great offers!”

“We’re excited to help JetBlue pioneer this technology and develop an application that directly links evangelistic behavior with real rewards and offers,” said Jamie Tedford, CEO at Brand Networks. “Many companies are talking about ‘social CRM’; JetBlue is actually delivering it to their loyal and frequent customers.”

Source: BTN