Qatar Airways Careers: Customer Services Manager - Doha International Airport

Qatar Airways Customer Services Manager - Doha International Airport
    Job Position: Permanent
    Location: Qatar
    Job Hours: Full-Time
    Job Role: Product Support
    Company:  Qatar Airways
 
Qatar Airways Customer Service Manager - Doha International Airport
Job Description   ·   To manage the Passengers Services Operations of carriers operating through Doha International Airport, by ensuring that QR 5-Star standard of service is consistently delivered. Play a leading role in the development and progress of Doha International Airport   ·         Manage the QR passenger handling operations comprising of the following operational units: Check - in, Transfer, Arrival (STPC).   ·   Conduct operations within budgeted costs, ensuring the delivery of established service standards in compliance with the QR safety / security parameters.   ·    Develop strong business relationship with various airport authorities such as Department of Civil Aviation, Airport Authority, Airport Police, Airport Immigration & Customs, through effective networking, in order to secure maximum support of the authorities to meet the Passenger Handling objectives   ·    Review on a regular basis, policies and procedures regarding passenger operations, personnel and safety and security matters, pertaining to the units under jurisdiction   ·    Develop and manage a quality manpower resource for the department by efficient scheduling of manpower, and ongoing management of rosters, identification of training needs for all staff   ·    Prepare the annual budget for the responsible cost centres, Project business growth and monitor budgetary variances, initiating measures to ensure that the set operational targets are achieved  

Educational Qualification College degree is  desirable
Experience Minimum 5 years experience in at least one airline, with direct involvement in Passenger Services Operations
Job Specific Skills  ·  Strong customer service ethos, someone who practices what they preach ·         Ability to communicate with all levels of staff and exercise good management skills · High level of personal integrity, must be adaptable in both attitude and approach with cultural understanding ·         Well acquainted with the emergency procedures of airlines ·  Arabic speaker - desirable 

About Qatar Airways Qatar Airways is the only Middle Eastern airline to hold a coveted 5-Star rating from Skytrax and is one of the fastest growing carriers in the world today. We are based in Doha, the capital of Qatar, where the East meets the West in one of the most rapidly developing and exciting cities in the region. 

How to Apply Please click on the Apply button below and create an account.  To help us ensure we select the right candidates for interview please fill in the online application form, upload your CV and create a covering letter, focusing on why you are the right person for the job.  For more information on Qatar Airways please visit www.qatarairways.com/careers